Staff Specific Guidelines

This is a private channel in the Discord, but we feel it is good public knowledge to help keep the staff accountable

Staff Etiquette Guidelines

1. Be Polite and Professional

• Always speak with respect and kindness, even in difficult situations.

• Listen attentively to others and acknowledge their concerns before responding.

• If you're unsure or unable to resolve an issue, escalate it to a higher level of staff politely and promptly.

2. Maintain Composure at All Times

• Stay calm, even in high-pressure situations. Your reaction sets the tone for the entire team.

• If you feel overwhelmed, take a moment to regroup before responding. It's better to respond thoughtfully than to react emotionally.

3. Communicate Clearly and Transparently

• Provide clear and concise information when speaking with colleagues or customers.

• Avoid jargon when addressing non-technical audiences. Make sure the message is easy to understand.

• Keep others informed of important updates or decisions to maintain transparency.

4. Respect Confidentiality

• Treat sensitive information with care and maintain privacy.

• Do not share internal discussions, client details, or private communications without explicit permission.

5. Be Accountable

• Take responsibility for your actions, especially when things go wrong.

• Learn from mistakes and focus on finding solutions rather than assigning blame.

6. Collaborate and Support Teamwork

• Foster a positive team spirit by encouraging collaboration and helping others when needed.

• Be open to feedback and willing to adjust for the collective good of the team.

7. Be Punctual and Reliable

• Show respect for others' time by being punctual to meetings and adhering to deadlines.

• If you anticipate being late or missing a deadline, communicate this in advance.

8. Stay Professional Online

• Whether communicating in emails, chat platforms, or social media, always maintain professionalism.

• Be mindful of your tone and words in writing, as they can easily be misunderstood without context.

9. De-escalate Conflicts

• In conflict situations, prioritize finding solutions and maintaining a positive environment.

• Stay neutral, avoid engaging in personal arguments, and seek mediation if necessary.

10. Continuously Improve

• Regularly seek feedback and look for ways to enhance your skills.

• Encourage others to learn and grow by sharing knowledge and resources.